http://www.protow.com
PTOM The Multi-Platform System
So you're looking for software? We are glad you stopped by! Let me tell you about our towing management and fleet solutions. PTOM is our cloud based software, it is loaded with features to power your success in the towing and recovery industry. Any guess what PTOM means? PTOM is an acronym for Pro-Tow Operations Manager... that's right... an operations manager. It brings together various aspects of towing operations into one management tool. It assists in managing the entire operational and business cycle of a towing company – from:
receiving the order through completing the tow
invoicing
lot management, collections, and lien processing
commissions and clocking employee time on the clock
receiving payments and accounting
fleet inspections
fleet maintenance and expenses
Reports that you can have sent to any email address, on any schedule you desire

Pro-Tow Operations Manager is user friendly and full of features.
OPERATE MULTIPLE LOCATIONS OR DIVISIONS
Pro Tow Operations Manager fits any size company from start-up to large multi-site, multi-state operations. The system can be tailored for any size company or configuration.
If your a small company you can easily grow with the Pro Tow system.
If your a Large company with multi divisions or offices we can configure the system to match your business model in less than 24 hrs.
If your a government agency or municipality, we can configure the system to run in multi facilities and departments connecting you to your rotations directly. Call us for details.
Works across multiple companies, divisions, locations and government agencies our goal is to connect everyone using Pro Tow Operations Manager.
Automatic Mileage tracking
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Automatically Locate Stranded Drivers
Motor Clubs
Customer Location Tracking
Driver and Truck Tracking
Driver commissions management
Driver and Dispatcher Scheduling System
Professional Towing and Auto Repair Management System (All In One)
Also works for Auto Haulers and Logistics.
Private Property Impound
Parking Enforcement
Boot Enforcement
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Property Managers Access
Driver and Truck Tracking
Driver commissions management
Law Enforcement Access
Parking Enforcement
Boot Enforcement
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Driver and Truck Tracking
Automatically Locate Stranded Drivers
Municipality Access
Parking Enforcement
Boot Enforcement
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Driver and Truck Tracking
Automatically Locate Stranded Drivers
Fleet Maintenance Management
Repossession
You won't believe what you have been missing out on when you see what our Windows solution can do for your company!
Pro-Tow With Artificial Intelligence ILS (Intelligent Learning System) Is the only towing software that learns more about your business, every day. We have spent many years developing this innovative new technology to give you the most advanced towing management system you will ever use.
Pro-Tow Software offers what just might be the answer to ALL of the problems your company struggles with. We want to assist you so that you can get up and running quickly, with the minimum possible financial commitment. "We put our money where our mouth is, you can't go wrong with Pro-Tow".
As a client of Marr Software your company will benefit not only by our competitive cost, but also in the development of the software. Our company does not charge a fee for this; we will always listen to our clients and their concerns, and if it improves the product we guarantee it will be implemented! It's our mission to provide our clients with solutions that work.
- Enterprise Server Edition that Supports Quick Books
- Map Solution
- Dynamic Lot System
- Custom Report Generation that works with many Microsoft® Office Products
- Loss Prevention Technology Helps your company prevent losses due to employee theft, and includes asset tracking and secured accounting technology tracking.
- Automatic Off-Site Back Up
Files can be accidentally overwritten, deleted or become corrupt. Laptops can be stolen. System hard drives can fail. But with Off-Site Automatic Backup, you don’t have to worry about it! Off-Site Automatic Backup provides a 'set-it and forget-it' file backup solution, as well as file encryption and compression. Supports complete system or incremental backups and can quickly restore an entire system, files from a specific point in time, or specific files from multiple backups.
- Easy to use
- We are easily accessible to assist you (Excellent Support)
- Pro-Tow Runs on Your Computer
Unparalleled Security (operates at your office not ours so your data is secure. The security management system was designed and implemented for the U.S. Military. Once implemented we can't even get in!)
Read Below For More Features and Benefits
INTELLIGENT TOOLS HELP YOU SAVE TIME
LARGER SCREEN SIZE
Larger screen adds more viewing at a glance; Make sure your charging the right price per tow. Just another reason why to get started today!
Pro-Tow comes With 1 User License, You may get more later! Pro-Tow Operations Management comes with 1 network licenses so if you wanted to use it for upfront for your dispatcher and use it in the back office for management you will need to purchase 2 network licenses (keeping track of your pay-role) if you need more computers connected at the same time “Call Tech Support“
TAKE THE CONFUSION OUT OF YOUR BUSINESS
Our Towing Software Will help you grow and save you money! Be more profitable with our advanced profit analysis system, each ticket you do, whether its with AAA or any other motor club or insurance company, you will know beforehand whether or not the call will be profitable and whether or not you should take the call and gives you the power to negotiate the price to make it more profitable the system will tell you how much extra you need to be making on each tow so you will know ahead of time what you need to be charging to keep your profit margin healthy dealing with motor clubs. Towing management software will improve many of your business work flows. A good software package will track a sale all the way from generating the initial estimate to final invoice. Do not waste time passing around and filing carbon copy forms; track everything electronically. Functions Comprehensive Towing management software packages will have a variety of functions. Many can be used as stand alone accounting packages with features that will reconcile your bank statements and generate payroll. It is a much better option to purchase a product with a comprehensive set of administrative functions rather than one that integrates with an external accounting product.
We Recommend Taking the 30 day Challenge!
In order for you to see all the benefits Pro-Tow can offer your Business, Register on the web-site and call our sales staff for a free demonstration and see for your self just how easy it really is to save you time, take more calls and make more money!
And If you don't believe Pro-Tow is the best Product for the price or you feel that you’re not getting the service you deserve; you may cancel at any time.
Service Providers: Alltel, ATT, Nextel, Cinguler Iphones, Ipad, Android devices and More!
DO LIEN LETTERS
Save your company time!
You need a tough tow truck to last your company a long time, and its important that you keep track of all your assets isn't it time you get a software program that tracks them and is just as tough?
LOT CONTROL
QUERY REPORTER MODULE
With Query Reporter for Pro-Tow XTR (You Must Have Pro-Tow XTR Installed First) you are able to do More! Do your own customized reports and Export your data into Excel. Pro-tow has plenty of reports to run but with Query reporter you can do hundreds of specialized reports that you need fast. Pull all your data Commissions, tickets and more! Export your information right into Excel with ease. Easy memory that remembers your reports every time, makes your company run smooth.
NETWORK READY
Every thing you need to manage a Towing company and the vehicles that you Tow, keep track of employees, your Invoices, Tow Trucks, Billing, reporting, do your own automated lien letter processing, Impound Lot Management, motor clubs.
All software and usage costs are fully Tax Deductible.
Not happy with your current towing software?
For more information visit http://www.protow.com
Shopping for towing software can be an overwhelming task to say the least. There are many software vendors to choose from, with similar features that are be called the same thing, but vary drastically in how you actually use them or what they provide for you in the end. Here are some tips to help you make the right choice for you, and filter through the hype of sales.
Shopping for towing software can be an overwhelming task to say the least. There are many software vendors to choose from, with similar features that are be called the same thing, but vary drastically in how you actually use them or what they provide for you in the end. Here are some tips to help you make the right choice for you, and filter through the hype of sales.
1) Establish what features that are important to you, and why.
Evaluate each feature you want software to have and think about how it would actually help you. Give it a category and rate it, this rating is how important this feature is to you. Make this list vendor agnostic. Here are some examples:
Feature
Category
Importance Rating
Notes - Why Is This Important
Motorclub Integration
- Timesaving
- Increased Accuracy of Data
5 stars
- enable me to take more calls
Fleet Inspections
- Legal Compliance
- Truck maintenance
4 stars
- make my annual inspections go smoother if my trucks are inspected each day
This list will make your conversations with software vendors more efficient, when your priorities are clear you can have a more targeted conversation avoiding much of the fluff of sales. As you find new features you had not originally considered, add it to the list and evaluate its category and rating.
2) Evaluate Feature Availability
You can save time by emailing your list to the software vendors, asking them indicate which features their software has. If the vendor does not have a feature, it is worth asking if they plan to have it in the future. Also ask for any web links or documents for more information about the features.
By getting this evaluation provided to you electronically you are not only saving time by not having conversations with sales people before you are ready. But you are also making sure that you will not forget to ask about features over the course of a conversation.
Using your importance ratings, you can eliminate vendors from the list based on feature availability.
3) Not all features are created equal
So now that you have your features list, and which vendors have those features; you need to evaluate those features to see if they will actually give you what you want. Even though vendor A and vendor B both offer feature X, feature X could actually give you wildly different options and capabilities between the two vendors. So it is very important to evaluate how you will use the features and if they meet your needs, on a vendor by vendor basis.
This is where it is important to have a conversation with the towing software vendors about each feature, and how it will meet your needs. This is where it is easy to get confused on who is offering what, so make sure that you rate the feature for how closely it matches your expectations and needs. Do this as you are working with each vendor, and note what most impressed you.
Evernote is a great utility for quickly jotting these notes and attaching tags to mark your ratings. Then you can visually see how everything stacks up and ranks by using Mohiomap, making analysis of your research much easier.
Or you can download the attached excel workbook. If you do not have excel, request access to a Google Sheets version by clicking here
3) Support agreements
An often overlooked aspect of choosing towing software is what kind of support you will receive. Support comes in several forms, so you need to evaluate the types of support that will work best for you, what hours the support is available and what are the costs involved?
Here are some common support options
- Phone Support, while this may seem like the best option, some vendors do not offer it, or may charge extra for it.
- Online chat, this option can be good if you run a busy operation and do not want to tie up your phone lines.
- Ticketing System or Email, this will be the slowest form of support and will take the longest to get issues resolved as emails have to go back and forth explaining the issues and questions
Evaluate which options the software vendors provide, and what are the associated costs. Some vendors include the support in their fees, others do not. Or they may charge for phone and after hours support, but chat and ticketing \ email are included. So make sure you understand what the policies are, because there is nothing more frustrating than getting stuck on an issue and not getting help for it.
4) Training options
Similar to support agreements, there are various types of training options available. Is training provided via videos, or manuals you have to read. Most people are visual and learn much faster from a video, so make sure to ask.
5) Will your opinions be listened to
You may eventually have an opinion on how to improve a feature, or may need a new feature or report entirely. When these needs arise, how will the vendor handle it. Do they charge you for these enhancements, or do they listen to your opinions and try to service them? Regardless it is best to know their policy up front to manage your expectations.
ProTow Operations Manager (PTOM) is a cloud based towing and repossession software and is great for drivers, dispatchers, managers, and owners to work from their mobile device. You can view / edit job details, assign and upload job photos, and geo-locate truck locations in real-time. ProTow Operations Manager (PTOM) is completely customizable. This industry specific system will work for: - Towing - Parking Enforcement - Repossession - Transportation Main Features - Heavy Duty Wrecker Resistance Load Calculator - Motor Clubs - Automatic Voice prompts when in route - Receive push notifications alerting you of recent call assignments - Upload photos - Email signed receipts right from your device - Create or update tickets - Current status updates - Scan VIN number barcodes - Decode year/make/model from VINs You can use this great tool using the ProTow Operations Management system just go to http://www.protow.com
PTOM The Multi Platform System
So you're looking for software? We are glad you stopped by! Let me tell you about our towing management and fleet solutions. PTOM is our cloud based software, it is loaded with features to power your success in the towing and recovery industry. Any guess what PTOM means? PTOM is an acronym for Pro-Tow Operations Manager... that's right... an operations manager. It brings together various aspects of towing operations into one management tool. It assists in managing the entire operational and business cycle of a towing company – from:
receiving the order through completing the tow
invoicing
lot management, collections, and lien processing
commissions and clocking employee time on the clock
receiving payments and accounting
fleet inspections
fleet maintenance and expenses
Reports that you can have sent to any email address, on any schedule you desire

Pro Tow Operations Manager fits any size company from start-up to large multi-site, multi-state operations. The system can be tailored for any size company or configuration.
If your a small company you can easily grow with the Pro Tow system.
If your a Large company with multi divisions or offices we can configure the system to match your business model in less than 24 hrs.
If your a government agency or municipality, we can configure the system to run in multi facilities and departments connecting you to your rotations directly. Call us for details.
Works across multiple companies, divisions, locations and government agencies our goal is to connect everyone using Pro Tow Operations Manager.
Automatic Mileage tracking
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Automatically Locate Stranded Drivers
Motor Clubs
Customer Location Tracking
Driver and Truck Tracking
Driver commissions management
Driver and Dispatcher Scheduling System
Professional Towing and Auto Repair Management System (All In One)
Also works for Auto Haulers and Logistics.
Private Property Impound
Parking Enforcement
Boot Enforcement
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Property Managers Access
Driver and Truck Tracking
Driver commissions management
Law Enforcement Access
Parking Enforcement
Boot Enforcement
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Driver and Truck Tracking
Automatically Locate Stranded Drivers
Municipality Access
Parking Enforcement
Boot Enforcement
Dispatching
Dynamic Lot Management
GPS Map Systems
Lien letter system
Driver and Truck Tracking
Automatically Locate Stranded Drivers
Fleet Maintenance Management
Repossession
You won't believe what you have been missing out on when you see what our Windows solution can do for your company!
Pro-Tow With Artificial Intelligence ILS (Intelligent Learning System) Is the only towing software that learns more about your business, every day. We have spent many years developing this innovative new technology to give you the most advanced towing management system you will ever use.
Pro-Tow Software offers what just might be the answer to ALL of the problems your company struggles with. We want to assist you so that you can get up and running quickly, with the minimum possible financial commitment. "We put our money where our mouth is, you can't go wrong with Pro-Tow".
As a client of Marr Software your company will benefit not only by our competitive cost, but also in the development of the software. Our company does not charge a fee for this; we will always listen to our clients and their concerns, and if it improves the product we guarantee it will be implemented! It's our mission to provide our clients with solutions that work.
- Enterprise Server Edition that Supports Quick Books
- Map Solution
- Dynamic Lot System
- Custom Report Generation that works with many Microsoft® Office Products
- Loss Prevention Technology Helps your company prevent losses due to employee theft, and includes asset tracking and secured accounting technology tracking.
- Automatic Off-Site Back Up
Files can be accidentally overwritten, deleted or become corrupt. Laptops can be stolen. System hard drives can fail. But with Off-Site Automatic Backup, you don’t have to worry about it! Off-Site Automatic Backup provides a 'set-it and forget-it' file backup solution, as well as file encryption and compression. Supports complete system or incremental backups and can quickly restore an entire system, files from a specific point in time, or specific files from multiple backups.
- Easy to use
- We are easily accessible to assist you (Excellent Support)
- Pro-Tow Runs on Your Computer
Unparalleled Security (operates at your office not ours so your data is secure. The security management system was designed and implemented for the U.S. Military. Once implemented we can't even get in!)
Read Below For More Features and Benefits
INTELLIGENT TOOLS HELP YOU SAVE TIME
LARGER SCREEN SIZE
Larger screen adds more viewing at a glance; Make sure your charging the right price per tow. Just another reason why to get started today!
Pro-Tow comes With 1 User License, You may get more later! Pro-Tow Operations Management comes with 1 network licenses so if you wanted to use it for upfront for your dispatcher and use it in the back office for management you will need to purchase 2 network licenses (keeping track of your pay-role) if you need more computers connected at the same time “Call Tech Support“
TAKE THE CONFUSION OUT OF YOUR BUSINESS
Our Towing Software Will help you grow and save you money! Be more profitable with our advanced profit analysis system, each ticket you do, whether its with AAA or any other motor club or insurance company, you will know beforehand whether or not the call will be profitable and whether or not you should take the call and gives you the power to negotiate the price to make it more profitable the system will tell you how much extra you need to be making on each tow so you will know ahead of time what you need to be charging to keep your profit margin healthy dealing with motor clubs. Towing management software will improve many of your business work flows. A good software package will track a sale all the way from generating the initial estimate to final invoice. Do not waste time passing around and filing carbon copy forms; track everything electronically. Functions Comprehensive Towing management software packages will have a variety of functions. Many can be used as stand alone accounting packages with features that will reconcile your bank statements and generate payroll. It is a much better option to purchase a product with a comprehensive set of administrative functions rather than one that integrates with an external accounting product.
We Recommend Taking the 30 day Challenge!
In order for you to see all the benefits Pro-Tow can offer your Business, Register on the web-site and call our sales staff for a free demonstration and see for your self just how easy it really is to save you time, take more calls and make more money!
And If you don't believe Pro-Tow is the best Product for the price or you feel that you’re not getting the service you deserve; you may cancel at any time.
Service Providers: Alltel, ATT, Nextel, Cinguler Iphones, Ipad, Android devices and More!
DO LIEN LETTERS
Save your company time!
You need a tough tow truck to last your company a long time, and its important that you keep track of all your assets isn't it time you get a software program that tracks them and is just as tough?
LOT CONTROL
QUERY REPORTER MODULE
With Query Reporter for Pro-Tow XTR (You Must Have Pro-Tow XTR Installed First) you are able to do More! Do your own customized reports and Export your data into Excel. Pro-tow has plenty of reports to run but with Query reporter you can do hundreds of specialized reports that you need fast. Pull all your data Commissions, tickets and more! Export your information right into Excel with ease. Easy memory that remembers your reports every time, makes your company run smooth.
NETWORK READY
Every thing you need to manage a Towing company and the vehicles that you Tow, keep track of employees, your Invoices, Tow Trucks, Billing, reporting, do your own automated lien letter processing, Impound Lot Management, motor clubs.
All software and usage costs are fully Tax Deductible.
Not happy with your current towing software?
Our Repossession Software Features
LOVED BY EVERYONE
It simplifies their work, through automation.
ACCESS IT FROM YOUR LOCAL NETWORK
STREAMLINE COMMUNICATION
Streamline Communication across lenders, assignors, repo managers & agents!EASY TO USE
Easy to learn, and use... yet robust enough to run a repossession operation
user friendly and full of features.
Repossession Software
Pro-Repo The Professional Industry Standard Software Including Accounting and Data Base Management since 1992.
Pro-Repo ACV
Security: Runs at your office not ours your data is secure. Security management system was designed and implemented for the U.S. Military. Once implemented we can't even get in!
A Complete Business Management Solution Designed For Your Busy Office. Minimize the manual process of many of your business operations.
Since 1992 Pro-Repo repossession software has been Managing and Keeping Information Secure for Repossession Professionals, keeping track of judgments against assets, and keeping track of account numbers and our reports and invoices will help you look more professional to all your clients to keep them coming back.
Management Administration Solutions
For Repossession Companies, Pro-Repo provides information management tools tailored to your needs including Vehicle identification, Vehicle Condition Reports, and Skip-Trace contact information. Pro-Repo handles all Skip Trace-specific information in a customizable, easy-to-use interface.
L.P.T.
Loss Prevention Technology Helping your company prevent losses due to employee theft including asset tracking and secured accounting technology tracking.
Vehicle Data Base
Built in Vehicle Data Base system.
Employee Records
keeps track of Agent records and the work they do so you can get paid. Accounting package built in, keeps track of commissions and hours worked including taxes. Easy payroll report makes it easy to print with just a click of the mouse on this windows based system.
Vehicle Records
Keeps Track of the repossessed Vehicle records in an easy to use simple to understand interface.
Repossession Pictures
Keeps track of Pictures (including report).
Condition reports
Keeps track of condition reports on all repossessions.
Complete Administration
Management and administrative duties are minimized using Pro-Repo repossession software.
Vin Tracking
(last four digit lookup) when entering a Vin Number this system instantly brings up the year, make & model of the Vehicle your repossessing and the Trace you are looking for with one click of the mouse.
O.C.S.
Outside communications system. Repossession Communication system that lets you send information to your employee’s cell phone in the field.
I.O.C.
Inter office communication system. Repossession Communication system that let you chat securely to other members of your office or members at another location.
S.A.S.
Summarize and send. this feature enables you to write your summery report to your clients and send the Repossession summery directly to your client VIA email.
OFFICE TOOLS
Export your information into Microsoft® products including Excel and Word.
Create reports in PDF and Email your clients or any one else and then send the report directly to your client VIA email (works great with sending out invoices).
Condition reports - Invoices - Photo report - skip trace report - Contents Inventory and more. No need for a FAX machine.
Automatic Off-Site Back Up
Files can be accidentally overwritten, deleted or become corrupt. Laptops can be stolen. System hard drives can fail. But with Off-Site Automatic Backup, you don’t have to worry about it! Off-Site Automatic Backup provides a 'set-it and forget-it' file backup solution, as well as file encryption and compression. Supports complete system or incremental backups and can quickly restore an entire system, files from a specific point in time, or specific files from multiple backups.
Minimize Your Paperwork Now With This Repossession Business Software
Pro-Repo With Artificial Intelligence ILS (Intelligent Learning System) The Only Repossession Software That Learns Your Business Every Day. We have spent many years developing this new technology to give you the most advanced Repossession program ever. CONFUSED by all the different choices you have. The trade papers have ads for many programs, all claiming to be easy to use and the best available.PRESSURED to make a decision about which computer program to use for your business. Each day you delay means more paperwork.WORRIED that the wrong choice could cost you thousands of dollars. Cash is a little tight, but leases are too restrictive. Other bills are due, too.AFRAID of computers. Yet you know that, when done right, computers can really be great. The whole world is using them, so why aren't you?
Pro-Repo Software offers what just might be the answer to ALL these concerns. We want to help you to get up and running fast, with as small a financial commitment as possible. And, unlike other companies, we are willing to "Put our money where our mouth is, you cant go wrong with Pro-Repo".
Data Management
For Repossession Companies, Pro-Repo provides information management tools tailored to your needs including Vehicle identification, Vehicle Condition Reports, and Skip-Trace contact information. Pro-Repo handles all Skip Trace-specific information in a customizable, easy-to-use interface.
The Pro-Repo Data Base Pro-Repo lets you easily enter, store, and access a variety of information. All of your data is secure, centrally located, and easily formatted to run custom reports so that you can put the valuable information you collect to good use. From Vehicle and Skip Trace tracking to reports and Employee records, the Pro-Repo program gives you what you need from single Repossession Companies through multi-Company environments.
Accounting System
Accurately manage the finances that keep your Company running smoothly with Pro-Repo. With a flexible system for entering transactions, managing multiple accounts, and producing reports, Pro-Repo is the ultimate tool for managing all of the financial details involved in running a Repossession Company. And since it is designed with your specific requirements in mind, it can even help with the special planning and reporting needs that you have as a Repo administrator. Lets you focus on your Companies Needs
The Pro-Repo Suite can manage the daily tasks of Employee and administrators—helping you to focus on the Companies needs.
Maintain Scheduling
A Repo administration software program that aids in maintaining Data and Repo scheduling for For all areas of the Repo Business.
Take the Confusion out of your business
Our Repossession Software Will help you grow. Repossession management software will improve many of your business work flows. A good software package will track a sale all the way from generating the initial estimate to final invoice. Do not waste time passing around and filing carbon copy forms; track everything electronically. Functions Comprehensive Repossession management software packages will have a variety of functions. Many can be used as stand alone accounting packages with features that will reconcile your bank statements and generate payroll. It is a much better option to purchase a product with a comprehensive set of administrative functions rather than one that integrates with an external accounting product.
We Recommend Taking the 30 day Challenge!
In order for you to see all the benefits Pro-Repo can offer your Business, Register on the web-site and download the actual copy for 30 days and see for your self just how easy it really is!
And If you don't believe Pro-Repo is the best Product for the price or you feel that you’re not getting the service you deserve; you may cancel at any time.
Our guarantee
we are more than confident, if you can find a better program than that of Pro-Repo we will give you 1 year free. Just tell us about it.
Solutions
As a client of Marr Software your company will benefit not only in price but also in development of the software as our company does not charge a fee for this we always listen to our clients and their concerns, if it benefits the product we guarantee we will add it, its our bottom line to keep our clients satisfied.
Most Repossession agency methods were paper dependent, time consuming and in serious need of updating. Most files were still made of paper and for the agencies that had decided to make the switch to electronic, their choice of programs were unavailable. Most available programs were older DOS-Based, and a modern solution was desperately needed to bring repossession agencies into the electronic age. Pro-Repo can help!
The process of repossession is complex with an assortment of groups that need to be in constant communications with one another. This process starts when the lending institution determines that someone is delinquent on their account or loan and is refusing to pay them back. The lender is forced to turn to a repossession agency for help to collect the collateral for the debt owed. The lender contracts the repossession agency to go and recover the collateral for the debt that is owed. The repossession agency must know who the debtor is, what the debtor owes, and the last known address for the debtor, from there the agency assigns a field agent to track down the debtor and locate what is owed. The repossession agency will serve as the representative of the lending institution in court while the debt is being collected. Once the legal process is complete, the repossession agency will then turn the collateral over to the lending institution and the debt will be cleared.
Communication is very important to the repossession process. Field agents, their repossession agencies, and lending institutions constantly need to be in contact with each other this communication can span entire continents as local repossession agencies are hired by national lending institutions to recover secured collateral in cases in which people have defaulted. Information needs to be available instantaneously to travel across town or across country if need be. In each case a field agent works to collect materials owed to the lender by the debtor, Agencies must be able to locate the whereabouts of a debtors collateral, track and manage the collateral once in the agency's possession, and then act as the Bailey, the person to whom the property being repossessed is pledged to on behalf of the lender once the legal process has begun. At all points in the process the status of the account needs to be available to any member of the repossession team.